All doctors with an active PRC license to practice in the Philippines are eligible to join this program.

To become a Partner Doctor, fill up the online Doctor Enrollment Form at https://careplus.medgrocer.com/enroll-doctor. You will receive an email confirming your eligibility. Once you receive the confirmation email, you may start introducing the Program to your patients prescribed with J&J medicine.

Once you have received your enrollment confirmation, a digital copy of the patient briefing guide will be sent to your email. You can use this material to guide your patients to enroll in the program.

You are eligible to join the program if:

• You reside in the Philippines.
• Your attending doctor is enrolled in the program and is a licensed physician in the Philippines.
• You are prescribed with any of the following medicines:
  • Abiraterone acetate 500mg Tablet (Zytiga)
  • Apalutamide 60mg Tablet (Erleada)
  • Amivantanab 350mg (Rybrevant)
  • Bendamustine hydrochloride 100mg Vial (Ribomustin)
  • Bendamustine hydrochloride 25mg Vial (Ribomustin)
  • Bortezomib 3.5mg Solution for Injection (Velcade)
  • Daratumumab 100mg/5mL Vial (Darzalex)
  • Daratumumab 400mg/20mL Vial (Darzalex)
  • Daratumumab 1800mg Vial (Darzalex SC)
  • Golimumab 50mg/0.5mL Auto-injection (Simponi)
  • Guselkumab 100mg Pre-filled pen (Tremfya)
  • Macitentan 10mg Tablet (Opsumit)
  • Paliperidone palmitate 100mg Injection (Invega Sustenna)
  • Paliperidone palmitate 150mg Injection (Invega Sustenna)
  • Paliperidone palmitate 75mg Injection (Invega Sustenna)
  • Selexipag 200mcg Tablet (Uptravi)
  • Selexipag 400mcg Tablet (Uptravi)
  • Selexipag 800mcg Tablet (Uptravi)
  • Ustekinumab 90mg/1mL Pre-filled syringe (Stelara)
  • Ustekinumab 130mg 5mg/mL Vial (Stelara)

To become a CarePlus patient, create an account by filling out the online Patient Enrollment Form at https://careplus.medgrocer.com/enroll-patient. We will send you an SMS verifying your eligibility and activate your account within one working day.

Your account may still be under review. Please give us one working day to activate your account. You will receive an SMS once your account is activated.

To reset your password, please follow the instructions below:

1. Visit careplus.medgrocer.com/forgot-password.
2. Enter your email and click “Reset Password”.
3. Check your email for the password reset email. Click the link provided and create a new password.

To recover your email, please follow the instructions below:

1. Visit careplus.medgrocer.com/recover-email.
2. Enter enrolled patient name, mobile number, and birthday.

Our coordinator will review the information you have provided and send your registered email through SMS after validation.

You will receive an email acknowledging your enrollment and an SMS verifying your eligibility. If you do not receive an SMS from MedGrocer, email us at careplus@medgrocer.com.

Yes, in the case of minors or incapacitated patients, the patient’s parent or legal guardian may assist patients in enrolling in the program.

Yes. We require a valid prescription which contains the following details: prescription date, patient’s name, doctor’s name, doctor’s license number, generic and brand name, dosage strength, dosing schedule, dosage form, and total quantity prescribed.

You can upload a picture or a scanned copy of your prescription to the website upon placing your order.

You don’t have to surrender your prescription. However, you must present the original copy of the prescription to our courier upon the delivery of your order.

1. Make sure that you and your prescribing doctor are enrolled in the program. This is a one-time enrollment.
2. Once you receive a message confirming your eligibility, go to careplus.medgrocer.com to order.
3. Sign in with your credentials.
4. Input the medicine and quantity you want to purchase.
5. Upload a clear photo of your prescription.
6. Input your delivery details.
7. Select your preferred dispensing channel and payment method.
8. Review your details and submit your order.
9. You will receive a message after your order has been processed.

Payment methods vary per dispensing channel.

Please coordinate with your preferred dispensing channel for any applicable credit card charges.

Programs such as medicine assistance may not be used in conjunction with government-mandated discounts such as Senior Citizen/Person with Disability (SC/PWD) discount.

You will receive a message with your reference number acknowledging your order. If you do not receive a message from CarePlus within 2 working hours, email us at careplus@medgrocer.com.

We process orders from 8:30AM to 4:30PM, Monday to Friday, and 8:30AM to 3:00PM on Saturdays, except holidays. Orders made during that time are processed within the day. Orders placed outside of operating hours are processed on the next working day.

To prevent miscommunications and minimize inaccuracies, orders are considered final upon checkout.

Send us a message with your order reference number to confirm the status of your order.

Yes, in the case of minors or incapacitated patients, the patient’s parent or legal guardian may assist in placing the order.

If you have questions or are experiencing problems not found in our Frequently Asked Questions, you may email us at careplus@medgrocer.com or send us an SMS at +63917 866 9487.

Depending on your location and preferred payment method, you may choose to have your medicines delivered by your preferred dispensing channel upon checkout.

The Program supports nationwide delivery.

A delivery fee may apply depending on your chosen dispensing channel.

We streamlined our operations to give you a hassle-free experience. Please use our delivery service for your convenience.

The turnaround time for the delivery of your medicine depends on your chosen dispensing channel:

Deliveries typically happen in 1 to 5 days, depending on your city. However, medicine availability and quarantine restrictions may make this longer.

To know the status of your order, send us an email at careplus@medgrocer.com or an SMS to +63 917 866 9487.

Your authorized representative should present a copy of your ID and prescription to receive your medicines.

Please email careplus@medgrocer.com for assistance.

For MedGrocer, all medicines delivered are subject to quality checks by our purchasing, storage, assembly, and delivery teams.

Please always inspect your medicines upon delivery. If your medicines are damaged upon delivery, you may refuse to accept the medicines. Returns are not accepted if products are:

• Temperature controlled medicines (stored between 2 to 8°C)
• Damaged due to termites, fire, smoke, water, heat, and earthquake
• With broken seal
• Obtained as free goods or samples
• In original packs but in various lots or batch numbers
• Loose items

On a case-to-case basis, we can process requests to return the medicines within seven days upon delivery. Please make sure that you keep your delivery receipt and the medicines you wish to return.

For other distributors, please email careplus@medgrocer.com for assistance.

We only replace damaged or wrongly dispensed medicines.

For MedGrocer, any problems encountered seven days after the delivery may not be accommodated under our return policy. We highly encourage you to inspect your medicines upon delivery so that our courier could immediately facilitate your return, exchange, or refund request.

For other distributors, please email careplus@medgrocer.com for assistance.

For MedGrocer, returns are processed within 2-3 working days for all Metro Manila deliveries after approval.

For other distributors, please email careplus@medgrocer.com for assistance.

Only our pharmacists processing your enrollment have access to your medical information to ensure your medicines are properly dispensed. Your treatment adherence information and reported adverse events may be shared with your doctor upon request. We may use anonymized data for analytics to improve our services or collaborate with partners.

MedGrocer’s Data Privacy Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Privacy Officer through the following information:

MedGrocer is an FDA-licensed online pharmacy.

Yes. You may verify that the product is Philippine FDA-certified through the Verification Portal page of the Food and Drug Administration website.